Terms & Conditions

These terms and conditions incorporate our privacy and other policies and set out the basis of how you can use our website and engage with us with confidence. Please read them carefully and if you have any comments, questions or suggestions please email us at info@movetomusic.org

1.Our Agreement

This Agreement sets out legally binding terms for your use of our service and products (Services). By using the Service, you agree to be bound by this Agreement, whether you are a “Visitor“ (which means that you simply browse the Service) or  a “Member“ (which means that you have registered on the Website as a user). If you do not accept the terms of this Agreement, you should leave the Website and discontinue use of the Service immediately. 

When you place an order or purchase a service from us we will send you an email confirmation. Your order and payment constitutes an offer which is deemed to be accepted when we issue your confirmation email.

We retain legal ownership of all products and services until full payment has been made by you.

2. Health Disclaimer - IMPORTANT!

Physical exercise, in all of its forms and with or without the use of equipment can be a strenuous and potentially dangerous activity.

Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regime, routine, or program, or using any suggested equipment, shown throughout any Move to Music in person or online classes.

All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election. Nothing contained in the service should be construed as any form of medical advice or diagnosis.

PHYSICAL ACTIVITY READINESS QUESTIONS - PLEASE ANSWER

1) Has a doctor ever said you have a heart condition and you should only do physical activity recommended by a doctor?
2) When you do physical activity, do you feel pain in your chest?
3) When you were not doing physical activity, have you had chest pain in the past month?
4) Do you ever lose consciousness or do you lose your balance because of dizziness?
5) Do you have a joint or bone problem that may be made worse by a change in your physical activity?
6) Is a doctor currently prescribing medications for your blood pressure or a heart condition?
7) Are you pregnant?*
8) Do you have insulin dependent diabetes?
9) Do you have a pacemaker or hearing aid fitted?
10) Do you know of any other reason you should not exercise or increase your physical activity?        

If you answered YES to any of the above questions, then you are required to gain consent from your doctor before participating in any Move to Music session. **Pregnant participants may also need to complete a PARmed-X form with their healthcare provider.

BY PARTICIPATING & ENGAGAING WITH MOVE TO MUSIC, EITHER ONLINE OR IN PERSON, YOU AGREE TO ACCEPT THE RISKS ASSOCIATED WITH ANY PHYSICAL ACTIVITIES AND ACKNOWLEDGE THAT YOU HAVE CONSULTED WITH A HEALTHCARE PROFESSIONAL REGARDING YOUR PARTICIPATION.

INFORMED CONSENT TO EXERCISE

By using the Service, you represent that you understand that physical exercise may involve strenuous physical movement, and that such activity carries the risk of injury whether physical or mental.

You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes, courses, programs, and activities from Move To Music, you will not exceed your limits while performing such activities, and you will select the appropriate level of activity for your skills and abilities, as well as for any mental or physical conditions and/or limitations you may have.

You understand that, from time to time the instructor may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition.

YOU EXPRESSLY WAIVE AND RELEASE ANY CLAIM THAT YOU MAY HAVE AT ANY TIME FOR DAMAGES AND/OR INJURY (INCLUDING DEATH) AGAINST MOVE TO MUSIC & ANY ASSOCIATED REPRESENTATIVES.

3. Retreats

There can be no better way to appreciate the benefits of your practice than doing so in a beautiful, relaxed environment. Our retreats are designed to do just that; however it is important that these terms and conditions are fully understood and accepted prior to booking; so please read carefully. If you have any questions please email retreats@movetomusic.org

3.1 The cost for attending the Retreat (“the Fee”) is set out on the website www.movetomusic.org and is payable in accordance with these Terms.

3. The Services

3.1 As part of the Retreat, you will have access to facilities, experiences and activities (“Services”) as set out on our Website. When we deliver the Services, we will deliver them with reasonable care and skill consistent with best practices and standards applicable within our marketplace.

3.2 Should you have any special dietary requirements then it shall be your responsibility to make such requirements known to us at the time of purchasing the Retreat.

3.3 All Services will be delivered with reasonable care and skill. Since the Retreat is a group experience then any information we share during the Retreat will be intended for a group audience and is not intended to be information personal to you, unless we advise otherwise. We may engage the services of our employees, contractors and other third-party providers as may be necessary to support our delivery of the Services and the Retreat.

3.4 We reserve the right to make amendments, revisions or changes to the Retreat, or cancel, amend, change or reschedule any part as is reasonably required. If we do need to make any changes then we will ensure that the Services still match the original description, except where a change enhances the original description. We shall not be liable for any reasonable changes that are made to the Retreat and the Services delivered as part of the Retreat.

4. Your Promise

4.1 During the Retreat you may have the opportunity to review and make decisions concerning your personal and home life, business and career, lifestyle, education and development and health and wellness. You accept and understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make any decisions, put into action plans or strategy or for any results whether direct or indirect arising out of your participation in or attendance at the Retreat.

4.2 You accept and understand that attending the Retreat and using the Services is not a substitute for counseling or other therapy services. In the event that you are currently undergoing medical or other professional help concerning your mental health then you should inform your practitioner of your intention to attend the Retreat and the existence of these Terms and inform us if appropriate and relevant. You accept that you will remain at all times fully responsible for your own health and well-being and you agree that should you have any concerns concerning your health, diet, medication or any medical conditions that you will seek the advice of your qualified medical practitioner prior to attending the Retreat.

4.3 Where the Services include any fitness related classes or activities, it is your responsibility to ensure that you are fit and well enough before attempting to engage or participate. If you have any concerns regarding your fitness, health, or ability to safely use any of the Services provided or offered as part of the Retreat then you agree to seek appropriate medical or other relevant professional advice before undertaking that activity or Service.

4.4 We reserve the right to temporarily exclude you from the Retreat where we have concerns as to your suitability to safely participate and engage with any aspect of the Services or the Retreat. Following such action, we will arrange to speak with you to discuss the matter and to determine whether you will continue with the Retreat or be asked to leave. Where you are asked to leave then our arrangement will terminate and no refund will be provided.

4.5 You shall be responsible for ensuring that you are fit to travel and that you comply with any legal requirements to travel to the Retreat, including but not limited to, obtaining any required travel visas, licenses, certifications or consents and that you are responsible for checking any immunization or health requirements to enable you to travel to and participate in the Retreat.

4.6 You accept that it shall be your responsibility to ensure that you have  adequate insurance to cover your travel and any obligations as set out within these Terms.

4.7 You agree to act in a safe and sensible manner at all times during the Retreat and to comply with any guidance or rules of attendance that are provided by us or the Retreat venue, including but not limited to Health and Safety policies and procedures.

4.8 You agree and understand that the Retreat can only be cancelled or terminated in accordance with the relevant provisions contained within these Terms. This Agreement is personal to you and cannot be assigned or transferred to anyone else without our express consent in writing.

5. Engaging With Other Guests

5.1 It is important to us that the Retreat is a safe space for everyone attending and therefore we ask you to agree to conduct yourself in a reasonable and responsible manner at all times and not to act in a manner which may cause offence, distress or alarm to anyone else attending the Retreat or may affect the enjoyment of the Retreat by another individual attending the Retreat (“Other Guest”).

5.2 Where we consider, in our reasonable opinion, that you are in breach of clause 5.1 above, then we reserve the right to withdraw your access to the Retreat and any of the Services. Following such action, we will arrange to speak with you to discuss the matter and to determine whether you will continue with the Retreat or be asked to leave. Where you are asked to leave then our arrangement will terminate and no refund will be provided.

5.3 If you become aware of any inappropriate behaviour or comments being displayed or made by any Other Guest at any time during the Retreat then please notify us as soon as possible so that we can investigate and take appropriate action if necessary.

6. The Retreat Venue

6.1 You accept and acknowledge that smoking is not permitted anywhere within the Retreat Location or the grounds surrounding the Retreat Location. Should you wish to smoke then please make your request known to us and we will use our reasonable endeavours to provide a designated smoking area

6.2 We expect you to treat the Retreat Location and venue with respect. You will be personally responsible for any damage caused to the Retreat venue or the grounds at the Retreat Location, as a result of your direct or indirect actions or behaviour.

7. Booking and Payment

7.1 The Fee for attending the Retreat is detailed on the website www.movetomusic.org (“the Fee”).

7.2 The Fee includes the Services as set out on the website and anything not listed as Services will attract a separate, additional fee.

7.3 You will be responsible for your own costs and the Retreat Fee does not include the cost of flights or any other expenses, including travel insurance, that you may incur in attending the Retreat.

7.4 Transfers to and from the retreat are only included if specified in the “What’s Included” section on movetomusic.org and may be conditional on booking specific flights. If the recommended flights are not booked,  then you will be responsible for the arrival and return transfer costs. This may also apply in the event of flight delays and cancellations.

7.5 All purchases of the Retreat require payment of a reservation fee of up to 30%.The reservation fee is required to reserve and hold your space on the Retreat and cover administration in connection with your booking. The reservation fee is non-refundable save where we are unable to or fail to deliver the Retreat due to our own failure or default. As soon as you pay the deposit, you accept the terms and conditions set by Move To Music.

7.6 Full payment of the Fee must be fully paid no later than 12 weeks before the Retreat start date. In the event you fail to make payment of the Fee in full by the date set out above, then your Retreat booking will be cancelled and all monies paid to us to date will be forfeited.

7.7 You must provide payment details at the time of booking and you authorize us to use these payment details.

7.8 You should be aware that unless specifically stated, the Retreat is not ‘all-inclusive’ and consequently, whilst some meals and drinks may be provided as part of your package, additional charges for food and drink may apply. You should ensure you have the means to pay for any additional meals and drinks as required for the duration of your attendance at the Retreat.

7.9 If we agree to accept payment by installments then you agree to provide payment of the installments in accordance with the installment plan agreed at the time of booking. Each installment that is received shall be credited to the outstanding amount of the Fee owed by you until payment of the Fee is received in full.

8. Refunds will apply to your purchase of the Retreat as follows:

8.1.1 Deposit – non refundable

8.2 If we have to cancel the Retreat as set out in clause 10;

8.3 If you provide us with notice of cancellation in accordance with clause 10.5 below

8.4 Given our clear refund policy, no chargeback or threatened chargeback claims will be accepted. If you have any concerns with the Retreat or our Services then you agree to notify us in accordance with this Agreement. If you pursue a chargeback claim without contacting us first then you accept such action constitutes a breach of this Agreement and you agree to indemnify us against any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider, along with our reasonable costs at a rate of £60 per hour.

9. Complaints or Concerns

9.1 We want you to be entirely happy with your Retreat experience. If you are not happy with any aspect of the Retreat, the Retreat Location or the Services in any way, you agree to notify us in person, or by email, as soon as possible and allow us reasonable time to resolve your concerns before you take any further action. For the purposes of this clause further action includes stopping payment or making any chargeback or similar claims.

9.2 Where you do provide us with notice of a complaint or concern then we will confirm receipt by email and follow our internal complaints handling procedure to investigate and deal with your complaint or concern.

9.3 Nothing in these Terms affects your statutory rights.

10. Amendments and Cancellations

No one wants to cancel but life can be unpredictable; so the requirement to have travel insurance is mandatory prior to booking with us to cover family events, illness or unforeseen circumstances.

10.1 Once your order and purchase of the Retreat has been made and accepted by us and a Booking Confirmation sent, save for the circumstances set out in clauses 10.2 and 10.5 below, the booking can only be amended with our express authority and approval.

10.2 Upon receipt of your notice of cancellation: please note that all the deposits are not refundable unless it’s us cancelling the events, then all the deposits will be returned back to you in full. Where a shared room is booked and one party cancels, another person may be allocated to the room unless the remaining guest can find another roomate.

10.3 In the event you wish to cancel your booking you must notify us by email at retreats@movetomusic.org as soon as possible and the following cancellation fees will apply;

~Deposit= Non refundable

~Between 12-4 Weeks before the Retreat = 25% of fees returned

~4 weeks before event = 0 fees returned

10.4 A Booking may only be cancelled before the start date of the Retreat. Any request to cancel received after the date set out in clause 10.5 may be accepted, but no refunds of the Fee paid will be made.

10.5 Either one of us shall have the right to terminate this agreement by providing notice to the other party in writing where the other party is in breach of any provision of these Terms and where it is a breach capable of remedy, the other party fails to remedy the breach within 14 days of receiving notification.

10.6 We reserve the right to cancel your booking by providing notice to you in writing by email if:

10.7 you breach any provision of these Terms which is incapable of being remedied; or

10.8 for any reason the Retreat Location becomes unavailable or the Retreat is unable to go ahead due to any other reason outside of our control as set out in clause 13 or due to government advice, Covid-19, or other virus related rules, regulations or requirements. In such circumstances we shall use our best endeavors to source alternative accommodation and and/or arrange a suitable alternative date. Where this is not possible then we shall cancel the Retreat and you will be entitled to a refund of the Retreat Fee paid as at the date of cancellation.

10.9 If we are caused to make changes to the Retreat venue, the Retreat Location or the date of the Retreat due to any circumstances beyond our control and you are unable to attend the amended date or location then you shall be entitled to cancel your booking but no refund will be provided. Any decision to allow a transfer of your Retreat reservation to another person will be at our absolute discretion

10.10 Upon termination or cancellation of this Agreement for any reason any sums owing to us under the terms of this Agreement shall become immediately due and payable.

11. Confidentiality

11.1 We want to create a safe and secure environment for everyone attending the Retreat and to ensure that you feel comfortable sharing information, and in particular, confidential information. For the purposes of these Terms, Confidential Information shall mean ideas, know-how, business practices, customer or client details, concepts and techniques, plans, trade secrets, and other confidential and/or proprietary information whether expressed to beconfidential or not (“Confidential Information”). It excludes any information that was already in the public domain or which was disclosed without breach of these Terms.

11.2 When you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent.

11.3 When we disclose Confidential Information to you, or where it is disclosed by Other Guests, you agree that the Confidential Information belongs solely and exclusively to the person disclosing it, and that you will not share it or use it in any way other than in discussions as part of the Retreat.

11.4 Our obligations contained within this clause and clause 12 below, shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings, to allow us to obtain legal advice (whether or not in connection with this Agreement), where we have been directed to do so by a court or other body of equivalent jurisdiction or where we reasonably believe you are at risk of danger to yourself or others.

11.5 The provisions above shall continue in force notwithstanding termination for any reason.

12. Intellectual property and Data Protection

12.1 For the purposes of these Terms Intellectual Property means all worldwide Intellectual Property Rights whether registered or unregistered, registrable or non-registrable, including any application or right of application for such rights and shall include copyright and related rights, database rights, confidential information, trade secrets, know how, trade names, business names, trademarks, passing off rights, patents and rights in designs.

12.2 When you attend the Retreat you may have access to materials, resources, information, templates, data and other content (“Content”). You accept that we are the owner or licensee of all Intellectual Property Rights and any other rights existing in the Content and that the Content can only be used for your personal use during the Retreat or in connection with the purposes intended by these Terms and no part should be shared, copied, disclosed, reproduced, published or made available to a third party whether or not for commercial reasons without our express consent. Nothing in these Terms operates to transfer ownership of any Intellectual Property Rights in any Content to you and you may not use any of our Intellectual Property Rights including but not limited to our trade marks, business names, domain names and any logos without our prior written consent. In the event of your breach then damages, loss, or irreparable harm may arise and you accept we shall be entitled to seek relief, including injunctive relief against you.

12.3 Personal data in these Terms means any information which is capable of capable of identifying another individual, as further defined within the Data Protection Legislation which includes the Data Protection Act 2018, the UK GDPR and the EU GDPR.

12.4 Any personal data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation, as set out above. We shall only process your personal data to the extent reasonably required to enable proper delivery of the Retreat and Services, and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Retreat and Services and to comply with any legal or regulatory requirements.

12.5 We may take photos and videos during the retreat, and these might be used for promotional purposes, for example on social media or feature on our website. You understand that you might appear in these photos or videos, and you agree to them being used in the future.

12.6 The provisions above shall continue in force notwithstanding termination for any reason.

13. FORCE MAJEURE

13.1 We will make every effort to deliver the Retreat to you but sometimes things may happen which are outside of our control (“Events”). Examples of Events can include, but are not limited to an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lock down, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services or any other circumstances beyond our control.

13.2 Should an Event occur then time for delivery of the Retreat shall be extended until a reasonable time after the Event preventing or interfering with the delivery and under no circumstances will we be liable for any loss or damage suffered by you as a result thereof. If an Event happens which causes a delay to the delivery of the Retreat then we will contact you as soon as we are able to confirm the details of the Event, the steps we are taking to mitigate the impact and when we expect to be able to proceed with the Retreat.

13.3 If an Event occurs which continues for longer than 12 months then either one of us shall be entitled to terminate this Agreement by providing 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to any of our rights in respect of any breach occurring prior to termination. We will not be liable for any loss or damage suffered by you as a result of any delay caused by an Event and any refunds will be considered at our discretion

14. Liability

14.1 We do not hold any proprietary interest in the Retreat Location, or act in any form of agency capacity, and we merely act as organiser, facilitator and host of the Retreat and accept no liability in relation to acts or omissions which are caused by or are the result of the Retreat Location including but not limited to cancellation, damage to or loss of personal items occurring during the Retreat.

14.2 By purchasing access to the Retreat as a Guest you acknowledge and agree that:

14.2.1 the Retreat is a group experience and any information, support and guidance provided will not be personal to you and should not be taken or relied upon as advice, guidance or information personal to you; and

14.2.2 you have not relied on any statement, promise, warranty or representation made or given by or on our behalf.

14.3 We have made every effort to accurately represent the Retreat and the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation and we make no guarantee, representation or warranty with respect to the Services provided or with respect to any results that will be achieved as a result of attending the Retreat.

14.4 We shall not be liable (whether caused by us, our agents, employees or otherwise) to you for:

14.4.1 any indirect, consequential or special damages, losses or costs;

14.4.2 any failure to deliver the retreat or any Services where we are prevented due to an Event or another reason beyond our reasonable control; or

14.4.3 any losses arising from your choice of Retreat or Services or your use of the Services once delivered.

14.5 We warrant that the Services are of satisfactory quality and reasonably fit

for the purposes in which they are intended to be used.

14.6 Save for the warranty set out in the clause above, all warranties and representations are excluded to the fullest extent permitted by law.

14.7 Our total liability to you (whether in contract, tort (including negligence), restitution, for breach of statutory duty or misrepresentation or otherwise) shall be limited to the total Fee including Value Added Tax payable or paid by you at the time loss is sustained.

14.8 Nothing in these Terms seeks to excuse or limit your legal rights as a consumer, where applicable. For further information concerning your legal rights please contact your local Citizens Advice Bureau.

1.1 You agree to indemnify us and hold us harmless for any action taken against us due to your violation or disregard of and of these Terms and/or your participation in any way in the Retreat.

1.2 We agree to be responsible for any foreseeable loss or damage suffered by you as a result of a breach of this Agreement by us or an agent, employee or consultant engaged by us or negligence.

14.9 In the event that any liability arises which may be attributable to the Retreat Location, then any claims on which we are obliged to, or we choose at our discretion, to pay you damages, shall be assigned automatically to us in order to mitigate our losses.

14.10 During the term of this Agreement, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or clients, or its or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or clients.

14.11 In the event a dispute arises in connection with this Agreement and the provision of the Retreat which is incapable of being resolved by mutual consent then the Parties agree to submit the matter for mediation by a CEDR accredited mediator. In the event a resolution is still not possible 30 days following mediation then legal action may be commenced.

15. Contact with Us

15.1 The Retreat will be delivered by Move To Music & If you want to contact us you can email us at retreats@movetomusic.org

15.2 Where these Terms refer to the provision of notice, this must be provided to us in writing by email to infor@movetomusic.org  All emails and post will be deemed served 48 hours after sending.

15.3 All contact between us will be via email. We will contact you using the email address which you provide at the time of booking and it shall be your responsibility to notify us if this changes. This condition does not affect your statutory rights.

16. General

16.1 In the event any provision of these Terms is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.

16.2 All titles and headings used within these Terms are for reference purposes only.

16.3 We shall be entitled to transfer any of our rights and obligations under these Terms at any time, without notice to you.

16.4 No failure or delay by either one of us in exercising any of our respective rights under these Terms shall be deemed to be a waiver of that right, and no waiver by either one of us of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision

16.5 These Terms and any dispute or claim arising out of them (including non-contractual disputes of claims) shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

16.6 Where we deem it necessary to vary or modify these Terms (other than the Retreat Fee) then we shall notify you of any changes and your continued use of the Services shall be taken as your acceptance of any changes.

16.7 Save as provided for in clauses above, the Contracts (Rights of Third Parties) Act 1999 shall not apply.

17. Online Classes

By purchasing online classes you agree to the following;

-That you have the correct and necessary equipment and application/s required to participate.
-That there is sufficient space in your location, free from obstacles and potential trip hazards in which to participate.
-That you have water/hydration sources close by and that you have read and agreed to all of the health disclaimers and obtained any necessary consent.
-That when specified, your camera will be on throughout the session so that you can be safely observed.
-That no other persons are present prior to, during or after the session; until the session is deemed to have ended by the instructor; this includes pets, children under the age of 18 and any other individuals in your environment.
-That disclosing session links/passcodes, unauthorised visual and/or audio recording of any session is strictly prohibited.
-If at any point, during a session you feel unwell you are to stop immediately and inform the instructor straight away

18. Age Requirements

Move To Music products and services are for persons of eighteen (18) years of age and above up to age 69. For those age 69 and above, medical clearance must be obtained from a registered General Practitioner prior to commencing any activity with us.

You must be at least eighteen (18) years of age to purchase Services. By agreeing to this Agreement during the sign up process, you represent and certify that you are legally able to enter into any and all agreements.

19. Online Class & Product Cancellation Policy

In the event that a session booked cannot be attended, sessions should be cancelled by 12pm midday GMT at least 2 days prior in order to receive a full refund. For example, if a class was scheduled for a Wednesday, it would need to be cancelled by 12pm on the preceding Monday.

A full refund or credit would be applied based on your preference and cancellation requests should be sent to info@movetomusic.org

Please note that if minimum class sizes are not met, classes may be rescheduled or cancelled.

In the event that a class cannot proceed, you will be informed at the earliest opportunity via email or text and offered a full refund or a credit based on your preference.

Refunds cannot be offered in the event of technical difficulties or poor connections so clients are advised to test connections and equipment prior to all classes.

For product purchases if an item has not been dispatched, orders can be cancelled by sending an email to info@movetomusic.org quoting your order number.  In such cases the order will be cancelled at the earliest opportunity and payment refunded in full.   

If an order has been already been dispatched, customers should follow the returns process and return the item back to the address provided (bearing the cost of postage) for a refund.

We reserve the right to cancel or amend any order that breach these terms and conditions or that cannot be fulfilled for any reason.                                                                          

20. Making A Purchase
To make a purchase, use the “add to basket” option, visible under each product. In some cases you may have to tick a check box in order to proceed.

To purchase multiple items or classes, increase the number of units in the quantity box and (if applicable) ensure you have added the corresponding number of dates in the free text box.
If you would like to discuss anything prior to placing an order please email; info@movetomusic.org

21.Payment Methods
We accept all major credit and debit cards along with Paypal.                                                

To use Paypal, you do not need to have a Paypal account  and can use your debit or credit card to make a purchases, as detailed below.
To pay with a credit or debit card, proceed to checkout, select “Paypal” as the payment method and when presented with the Paypal form, select “ Pay with Debit or Credit  Card”.

22. Website Security
We use the latest strong encryption technology to ensure that your information is protected to the highest standard.
Any payment information provided is automatically encrypted by the payment gateway and no payment information details are retained on this site.

23. Pricing
We reserve the right to change, without notice, any product or service pricing.
Despite our best efforts, a small number of items featured may be mispriced, however rest assured that we verify all prices as part of our dispatch process and in the event of any discrepancies, you will be informed at the earliest opportunity and offered the right to cancel or purchase at the correct price.

24. Returning An Order
Physical products purchased can be returned within 30 days of receipt, for a full refund. Please email prior to returning items.

Please note that only items actually received can be processed, therefore a traceable form of postage is recommended and a proof of postage retained.

We are unable to refund postage costs incurred in returning an item, unless an item was sent in error or faulty.

25. Product Information
All product measurements, weights and sizes quoted are approximate and batches of products may vary slightly in weight and content.

26. Using A Coupon Code or Gift Vouchers
In order to use a coupon code or gift voucher, the relevant code must be entered prior to checkout.

Coupons cannot be applied retrospectively and only 1 coupon can be used at a time in accordance with the set usage limits.

Gift vouchers are valid for 12 months from the date of purchase.

Once the customer is ready to check out, they should select the "Shopping Cart"  icon at the top of the page and “View Cart” in order to view the coupon or voucher entry box.

The code should be entered into this field and if valid, the relevant discount will be automatically applied and the transaction can be completed.

27. Downloaded Material
Selected downloads may be available post purchase, so once a transaction has been completed, customers should return to theiraccount and click the link entitled "Downloads"  to access the information.

Unless stated otherwise, downloads are only allowed once per transaction.
 
Any information received via download is  subject to copyright and cannot be copied, in its entirety or partially, resold, distributed or passed onto a third party without the explicit, written permission.

28. Our Use Of Cookies
This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

29. Data Protection
We comply with all aspects of the Data Protection Act of 1984 and the new act of 1998. We will never sell, rent or share your personal information with third parties, unless required to do so by law or to facilitate your purchase via this website.

30. Intellectual Property
The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks that we own, our affiliates, our licensors and/or our suppliers in the UK and other countries, and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

31. Copyright
All rights in the content of these web pages are owned or controlled for these purposes by us.
 You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within these web pages for any reason whatsoever without prior, written permission.

32. Force Majeure
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

33. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

34. Governing Law & Jurisdiction
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Your acceptance of these terms constitutes acceptance to the non exclusive jurisdiction of the English Courts.